Airline On Time Performance, 2014-15 Financial Year Report

Summary 2014-15 Financial Year

For the year ended June 2015, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair, Virgin Australia and Virgin Australia Regional Airlines) averaged 85.1 per cent for on time arrivals and 86.5 per cent for on time departures.  Cancellations represented 1.4 per cent of all scheduled flights.  The equivalent figures for 2013-14 were 81.9 per cent for arrivals, 83.8 per cent for departures and 1.6 per cent for cancellations.

The figures for 2014-15 were above the long term average performance for all routes (82.5 per cent for arrivals and 84.0 per cent for departures). The rate of cancellations was higher than the long term average of 1.3 per cent.

Qantas achieved the highest on time arrivals among the major domestic airlines at 87.2 per cent, followed by Virgin Australia at 86.8 per cent, Jetstar at 82.9 per cent and Tigerair at 79.3 per cent. Regional Express was the best performing regional airline for on time arrivals at 85.0 per cent, followed by Virgin Australia Regional Airlines at 84.8 per cent and QantasLink at 84.1 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 85.6 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 86.4 per cent.

Qantas also achieved the highest level of on time departures for 2014-15 at 88.3 per cent, followed by Virgin Australia at 88.2 per cent, Jetstar at 82.0 per cent and Tigerair at 81.8 per cent.  The regional airlines were led by Regional Express at 88.2 per cent, followed by Virgin Australia Regional Airlines at 86.5 per cent and QantasLink at 86.2 per cent. The Qantas network recorded 87.2 per cent for on time departures while the Virgin Australia network recorded 87.9 per cent.

QantasLink had the highest percentage of cancellations (2.1 per cent) during 2014-15, followed by Virgin Australia (1.8 per cent), Jetstar (1.4 per cent), Virgin Australia Regional Airlines (also 1.4 per cent), Qantas (1.2 per cent), Tigerair (0.9 per cent) and Regional Express (0.3 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 9-21.

Of the 62 routes which met the criteria for on time performance reporting for all 12 months in 2014-15, the Newman-Perth route had the highest percentage of on time arrivals (94.8 per cent) and the Brisbane-Mount Isa route had the highest percentage of on time departures (95.3 per cent). The Port Macquarie-Sydney route had the lowest percentage of on time arrivals (67.0 per cent) and the Hobart-Brisbane route had the lowest percentage of on time departures (71.4 per cent).

Cancellations were highest on the Canberra-Sydney route at 4.5 per cent, followed by the Sydney-Canberra route at 4.0 per cent, the Melbourne-Sydney route at 3.5 per cent, the Sydney-Melbourne route at 3.4 per cent and the Brisbane‑Moranbah route at 3.1 per cent.

Port Hedland Airport recorded the highest percentage of on time arrivals (94.4 per cent) and Newman Airport recorded the highest percentage of on time departures (94.5 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (73.2 per cent) and the lowest percentage of on time departures (74.4 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 30 June 2015
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 85050 83844 69487 82.9 68736 82.0 1206 1.4
Qantas 113894 112580 98209 87.2 99403 88.3 1314 1.2
QantasLink 124225 121618 102263 84.1 104849 86.2 2607 2.1
Regional Express 66077 65894 56039 85.0 58134 88.2 183 0.3
Tigerair 23535 23328 18493 79.3 19072 81.8 207 0.9
Virgin Australia 130813 128476 111468 86.8 113323 88.2 2337 1.8
Virgin Australia Regional Airlines 30372 29955 25394 84.8 25912 86.5 417 1.4
All Airlines 573966 565695 481353 85.1 489429 86.5 8271 1.4
Qantas - all QF designated services 238119 234198 200472 85.6 204252 87.2 3921 1.6
Virgin Australia - all VA designated services 161185 158431 136862 86.4 139235 87.9 2754 1.7

Figure 1. Total Industry Arrivals and Departures On Time by month from June 2010

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from June 2010

Figure 2. Total Industry Cancellations by month from December-2007