Airline On Time Performance, 2015–16 Financial Year Report

Summary 2015-16 Financial Year

For the year ended June 2016, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 86.1 per cent for on time arrivals and 86.7 per cent for on time departures.  Cancellations represented 1.6 per cent of all scheduled flights.  The equivalent figures for 2014-15 were 85.1 per cent for arrivals, 86.5 per cent for departures and 1.4 per cent for cancellations.

The figures for 2015-16 were above the long term average performance for all routes (82.8 per cent for arrivals and 84.2 per cent for departures). The rate of cancellations was higher than the long term average of 1.4 per cent.

Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 89.5 per cent, followed by Qantas at 88.8 per cent, Tigerair Australia at 84.4 per cent and Jetstar at 78.2 per cent. QantasLink was the best performing regional airline for on time arrivals at 86.4 per cent, followed by Regional Express at 85.5 per cent and Virgin Australia Regional Airlines at 83.8 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 87.5 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 88.8 per cent.

Virgin Australia also achieved the highest level of on time departures for 2015-16 at 90.6 per cent, followed by Qantas at 89.7 per cent, Tigerair Australia at 85.5 per cent and Jetstar at 75.1 per cent.  The regional airlines were led by Regional Express at 88.5 per cent, followed by QantasLink at 87.1 per cent and Virgin Australia Regional Airlines at 85.2 per cent. The Qantas network recorded 88.3 per cent for on time departures while the Virgin Australia network recorded 90.0 per cent.

QantasLink had the highest percentage of cancellations (2.6 per cent) during 2015-16, followed by Jetstar (2.2 per cent), Virgin Australia Regional Airlines (2.1 per cent), Virgin Australia (1.5 per cent), Qantas (1.1 per cent), Tigerair Australia (1.0 per cent) and Regional Express (0.5 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 9-22.

Of the 63 routes which met the criteria for on time performance reporting for all 12 months in 2015-16, the Brisbane-Mount Isa route had the highest percentage of on time arrivals (95.8 per cent) and the highest percentage of on time departures (96.3 per cent). The Port Macquarie-Sydney route had the lowest percentage of on time arrivals (68.0 per cent) and the Sunshine Coast-Melbourne route had the lowest percentage of on time departures (69.6 per cent). 

Cancellations were highest on the Moranbah-Brisbane route at 7.2 per cent, followed by the Brisbane‑Moranbah route at 6.9 per cent, the Canberra-Sydney route at 5.5 per cent, the Sydney-Canberra route at 5.3 per cent and the Gladstone-Brisbane route at 3.6 per cent.

Mount Isa Airport recorded the highest percentage of on time arrivals (95.8 per cent) and Newman Airport recorded the highest percentage of on time departures (94.9 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (72.9 per cent) and Sunshine Coast Airport recorded the lowest percentage of on time departures (72.0 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 30 June 2016
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 86730 84863 66374 78.2 63693 75.1 1867 2.2
Qantas 112797 111544 99065 88.8 100021 89.7 1253 1.1
QantasLink 123070 119827 103474 86.4 104382 87.1 3243 2.6
Regional Express 71517 71156 60866 85.5 62986 88.5 361 0.5
Tigerair 25751 25505 21530 84.4 21811 85.5 246 1.0
Virgin Australia 140999 138925 124306 89.5 125930 90.6 2074 1.5
Virgin Australia Regional Airlines 19020 18629 15607 83.8 15881 85.2 391 2.1
All Airlines 579884 570449 491222 86.1 494704 86.7 9435 1.6
Qantas - all QF designated services 235867 231371 202539 87.5 204403 88.3 4496 1.9
Virgin Australia - all VA designated services 160019 157554 139913 88.8 141811 90.0 2465 1.5

Figure 1. Total Industry Arrivals and Departures On Time by month from June 2011

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from June 2011

Figure 2. Total Industry Cancellations by month from December-2007