Airline On Time Performance, 2015 Calendar Year Report

Summary 2015 Calendar Year

For the year ended December 2015, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair, Virgin Australia and Virgin Australia Regional Airlines) averaged 86.0 per cent for on time arrivals and 87.0 per cent for on time departures.  Cancellations represented 1.6 per cent of all scheduled flights.  The equivalent figures for 2014 were 84.3 per cent for arrivals, 85.8 per cent for departures and 1.5 per cent for cancellations.

The figures for 2015 were above the long term average performance for all routes (82.6 per cent for arrivals and 84.1 per cent for departures). The rate of cancellations was higher than the long term average of 1.4 per cent.

Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 89.3 per cent, followed by Qantas at 88.6 per cent, Tigerair at 83.0 per cent and Jetstar at 80.3 per cent. Regional Express was the best performing regional airline for on time arrivals at 85.3 per cent, followed by QantasLink at 85.2 per cent and Virgin Australia Regional Airlines at 84.2 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 86.9 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 88.4 per cent.

Virgin Australia also achieved the highest level of on time departures for 2015 at 90.8 per cent, followed by Qantas at 89.6 per cent, Tigerair at 84.6 per cent and Jetstar at 78.2 per cent.  The regional airlines were led by Regional Express at 88.2 per cent, followed by QantasLink at 86.7 per cent and Virgin Australia Regional Airlines at 85.7 per cent. The Qantas network recorded 88.1 per cent for on time departures while the Virgin Australia network recorded 89.8 per cent.

QantasLink had the highest percentage of cancellations (2.5 per cent) during 2015, followed by Jetstar (2.1 per cent), Virgin Australia Regional Airlines (2.0 per cent), Virgin Australia (1.5 per cent), Qantas (1.1 per cent), Tigerair (0.9 per cent) and Regional Express (0.3 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 9-21.

Of the 61 routes which met the criteria for on time performance reporting for all 12 months in 2015, the Newman-Perth route had the highest percentage of on time arrivals (94.9 per cent) and the Brisbane-Mount Isa and Perth-Newman routes had the highest percentage of on time departures (both at 95.4 per cent). The Port Macquarie-Sydney route had the lowest percentage of on time arrivals (66.4 per cent) and the Sunshine Coast-Melbourne route had the lowest percentage of on time departures (73.3 per cent).

Cancellations were highest on the Canberra-Sydney route at 5.3 per cent, followed by the Moranbah-Brisbane route at 5.2 per cent, the Sydney-Canberra route at 5.1 per cent, the Brisbane‑Moranbah route at 4.9 per cent and the Gladstone-Brisbane route at 3.5 per cent.

Newman Airport recorded the highest percentage of on time arrivals (94.8 per cent) and the highest percentage of on time departures (95.3 per cent). Port Macquarie Airport recorded the lowest percentage of on time arrivals (72.6 per cent) and the lowest percentage of on time departures (73.8 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 31 December 2015
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 86351 84566 67865 80.3 66131 78.2 1785 2.1
Qantas 114360 113078 100231 88.6 101266 89.6 1282 1.1
QantasLink 122713 119616 101954 85.2 103704 86.7 3097 2.5
Regional Express 68613 68411 58334 85.3 60357 88.2 202 0.3
Tigerair 24936 24702 20495 83.0 20896 84.6 234 0.9
Virgin Australia 131563 129587 115742 89.3 117610 90.8 1976 1.5
Virgin Australia Regional Airlines 30079 29469 24825 84.2 25254 85.7 610 2.0
All Airlines 578615 569429 489446 86.0 495218 87.0 9186 1.6
Qantas - all QF designated services 237073 232694 202185 86.9 204970 88.1 4379 1.8
Virgin Australia - all VA designated services 161642 159056 140567 88.4 142864 89.8 2586 1.6

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2010

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from December 2010

Figure 2. Total Industry Cancellations by month from December-2007