Airline On Time Performance Statistics —Monthly

Summary—May 2016

For May 2016, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 87.8 per cent for on time arrivals and 88.4 per cent for on time departures.  Cancellations represented 1.2 per cent of all scheduled flights.  The equivalent figures for May 2015 were 86.6 per cent for arrivals, 88.0 per cent for departures and 1.7 per cent for cancellations.

This month’s on time arrivals figure was better than the long term average performance for all routes (82.8 per cent) and the on time departures figure was also better than the long term average (84.2 per cent). The rate of cancellations was lower than the long term average of 1.4 per cent.

Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 90.1 per cent followed by Qantas at 89.0 per cent, Tigerair Australia at 86.3 per cent and Jetstar at 82.6 per cent. QantasLink was the best performing regional airline for on time arrivals at 88.0 per cent, followed by Regional Express at 87.0 per cent and Virgin Australia Regional Airlines at 80.6 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 88.5 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 89.7 per cent.

Virgin Australia also achieved the highest level of on time departures for May 2016 at 91.1 per cent, followed by Qantas at 90.5 per cent, Tigerair Australia at 87.5 per cent and Jetstar at 79.3 per cent.  Of the regional airlines, Regional Express recorded 89.5 per cent followed by QantasLink at 88.4 per cent and Virgin Australia Regional Airlines at 85.6 per cent. The Qantas network recorded 89.4 per cent for on time departures while the Virgin Australia network recorded 90.8 per cent.

QantasLink had the highest percentage of cancellations (1.6 per cent) during the month, followed by Virgin Australia (1.5 per cent), Qantas, Virgin Australia Regional Airlines and Jetstar (all at 1.3 per cent), Tigerair Australia (0.5 per cent) and Regional Express (0.3 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 10-22.

Of the 66 routes which met the criteria for on time performance reporting in May 2016, the Melbourne-Hamilton Island route had the highest percentage of on time arrivals (100.0 per cent) and the Canberra-Adelaide route had the highest percentage of on time departures (98.6 per cent). The Sydney-Perth route had the lowest percentage of on time arrivals (72.9 per cent) and the Sunshine Coast‑Sydney route had the lowest percentage of on time departures (70.5 per cent). 

Cancellations were highest on the Alice Springs-Adelaide, Canberra-Sydney and Karratha-Perth routes (all at 4.3 per cent), followed by the Sydney-Canberra route at 3.7 per cent, the Perth-Karratha route at 3.5 per cent, the Moranbah-Brisbane route at 3.4 per cent and the Port Hedland-Perth route at 3.1 per cent.

Mount Isa Airport recorded the highest percentage of on time arrivals (98.7 per cent) and Gladstone Airport recorded the highest percentage of on time departures (94.8 per cent). Armidale Airport recorded the lowest percentage of on time arrivals (74.3 per cent) and Sunshine Coast Airport recorded the lowest percentage of on time departures (71.9 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for May 2016
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 6117 6040 4989 82.6 4792 79.3 77 1.3
Qantas 9039 8922 7940 89.0 8072 90.5 117 1.3
QantasLink 10502 10335 9099 88.0 9141 88.4 167 1.6
Regional Express 6664 6646 5781 87.0 5948 89.5 18 0.3
Tigerair Australia 1967 1957 1688 86.3 1712 87.5 10 0.5
Virgin Australia 12548 12363 11144 90.1 11264 91.1 185 1.5
Virgin Australia Regional Airlines 627 619 499 80.6 530 85.6 8 1.3
All Airlines 47464 46882 41140 87.8 41459 88.4 582 1.2
Qantas - all QF designated services 19541 19257 17039 88.5 17213 89.4 284 1.5
Virgin Australia - all VA designated services 13175 12982 11643 89.7 11794 90.8 193 1.5

In January 2016, Virgin Australia transferred their ATR fleet from Virgin Australia Regional Airlines to Virgin Australia.

Figure 1: Total Industry On Time Performance by month from May 2013