Quality of Rail Freight Service: The Customer's Perspective

Publication Subject(s)
freight
rail
Publication Type
Research Report
ISBN
0 644 39823 X
ISSN
1034-41 52
Release date

Indicators currently published by Australian railways do not measure service standards from the viewpoint of customers, but rather are based on statistics compiled by management for other purposes.

  • Quality of Rail Freight Service: The Customer's Perspective