Jump to Content

Quality of Rail Freight Service: The Customer's Perspective

Publication Type:
Research Report 96

Publication Subject(s):

ISBN:
0 644 39823 X

ISSN:
1034-41 52

Release Date:
September 1997

Indicators currently published by Australian railways do not measure service standards from the viewpoint of customers, but rather are based on statistics compiled by management for other purposes.

  • Quality of Rail Freight Service: The Customer's Perspective [PDFPDF: 6620 KB] [ReadSpeaker]