Airline On Time Performance, 2017 Calendar Year Report

Summary 2017 Calendar Year

For the year ended December 2017, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 82.0 per cent for on time arrivals and 82.7 per cent for on time departures.  Cancellations represented 1.9 per cent of all scheduled flights.  The equivalent figures for 2016 were 84.2 per cent for arrivals, 85.1 per cent for departures and 1.7 per cent for cancellations.

The 2017 on time arrivals figure was below the long term average performance for all routes of 82.7 per cent and the on time departures figure was also below the long term average of 84.0 per cent. The rate of cancellations was higher than the long term average of 1.4 per cent.

Qantas achieved the highest on time arrivals among the major domestic airlines at 84.7 per cent, followed by Virgin Australia at 83.4 per cent, Jetstar at 77.2 per cent and Tigerair Australia at 71.4 per cent. QantasLink was the best performing regional airline for on time arrivals at 84.2 per cent, followed by Virgin Australia Regional Airlines at 83.0 per cent and Regional Express at 81.2 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 84.4 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 83.4 per cent.

Qantas also achieved the highest level of on time departures for 2017 at 85.8 per cent, followed by Virgin Australia at 85.3 per cent, Jetstar at 74.1 per cent and Tigerair Australia at 72.7 per cent. The regional airlines were led by Virgin Australia Regional Airlines at 85.0 per cent, followed by QantasLink at 84.4 per cent and Regional Express at 84.0 per cent. The Qantas network recorded 85.1 per cent for on time departures while the Virgin Australia network recorded 85.3 per cent.

QantasLink had the highest percentage of cancellations (2.9 per cent) during 2017, followed by Tigerair Australia and Virgin Australia Regional Airlines (both at 2.1 per cent), Virgin Australia (2.0 per cent), Regional Express (1.5 per cent), Qantas (1.3 per cent) and Jetstar (1.2 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 68 routes are shown on pages 9-22.

Of the 64 routes which met the criteria for on time performance reporting for all 12 months in 2017, the Adelaide-Gold Coast and Townsville-Cairns routes had the highest percentage of on time arrivals (92.8 per cent) and the Darwin-Alice Springs route had the highest percentage of on time departures (93.8 per cent). The Armidale-Sydney and Launceston-Sydney routes had the lowest percentage of on time arrivals (69.2 per cent) and the Sunshine Coast-Melbourne route had the lowest percentage of on time departures (64.8 per cent). 

Cancellations were highest on the Sydney-Hamilton Island route at 6.2 per cent, followed by the Hamilton Island-Sydney route at 6.1 per cent, the Melbourne-Hamilton Island route at 5.2 per cent, the Hamilton Island-Brisbane and Canberra-Sydney routes at 5.1 per cent and the Brisbane-Hamilton Island route at 5.0 per cent.

Port Lincoln Airport recorded the highest percentage of on time arrivals (91.4 per cent) and Newman Airport and Port Lincoln Airport recorded the highest percentage of on time departures (both at 91.6 per cent). Armidale Airport recorded the lowest percentage of on time arrivals (72.3 per cent) and Ayers Rock Airport recorded the lowest percentage of on time departures (68.2 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1. Total Industry On Time Performance for the year ended 31 December 2017
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 85761 84700 65422 77.2 62753 74.1 1061 1.2
Qantas 106758 105351 89239 84.7 90387 85.8 1407 1.3
QantasLink 123417 119808 100854 84.2 101118 84.4 3609 2.9
Regional Express 75617 74509 60518 81.2 62610 84.0 1108 1.5
Tigerair 29431 28812 20571 71.4 20932 72.7 619 2.1
Virgin Australia 138844 136027 113478 83.4 116053 85.3 2817 2.0
Virgin Australia Regional Airlines 9059 8872 7361 83.0 7541 85.0 187 2.1
All Airlines 568887 558079 457443 82.0 461394 82.7 10808 1.9
Qantas - all QF designated services 230175 225159 190093 84.4 191505 85.1 5016 2.2
Virgin Australia - all VA designated services 147903 144899 120839 83.4 123594 85.3 3004 2.0

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2012

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from December 2012

Figure 2. Total Industry Cancellations by month from December-2007