Airline On Time Performance, 2017-18 Financial Year Report

Summary 2017-18 Financial Year

For the year ended June 2018, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 81.2 per cent for on time arrivals and 82.0 per cent for on time departures.  Cancellations represented 1.7 per cent of all scheduled flights.  The equivalent figures for 2016-17 were 83.0 per cent for arrivals, 83.8 per cent for departures and 1.8 per cent for cancellations.


The 2017-18 on time arrivals figure was below the long term average performance for all routes of 82.7 per cent and the on time departures figure was also below the long term average of 84.0 per cent. The rate of cancellations was higher than the long term average of 1.4 per cent.


Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 82.6 per cent, followed by Qantas at 82.3 per cent, Jetstar at 77.8 per cent and Tigerair Australia at 69.4 per cent. QantasLink was the best performing regional airline for on time arrivals at 84.4 per cent, followed by Regional Express at 80.9 per cent and Virgin Australia Regional Airlines at 79.7 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 83.4 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 82.4 per cent.


Virgin Australia also achieved the highest level of on time departures for 2017-18 at 84.7 per cent, followed by Qantas at 82.8 per cent, Jetstar at 75.2 per cent and Tigerair Australia at 71.5 per cent. The regional airlines were led by QantasLink at 84.7 per cent, followed by Regional Express at 83.8 per cent and Virgin Australia Regional Airlines at 82.0 per cent. The Qantas network recorded 83.8 per cent for on time departures while the Virgin Australia network recorded 84.6 per cent.


Virgin Australia Regional Airlines and Tigerair Australia had the highest percentage of cancellations at 2.6 per cent during 2017-18, followed by QantasLink at 2.3 per cent, Virgin Australia at 1.6 per cent, Qantas at 1.5 per cent and Jetstar and Regional Express at 1.3 per cent.


Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 67 routes are shown on pages 9-23.


Of the 64 routes which met the criteria for on time performance reporting for all 12 months in 2017-18, the Adelaide-Gold Coast route had the highest percentage of on time arrivals at 92.1 per cent and the Adelaide-Port Lincoln route had the highest percentage of on time departures at 92.6 per cent. The Hobart-Melbourne route had the lowest percentage of on time arrivals at 68.9 per cent and the Sunshine Coast-Melbourne route had the lowest percentage of on time departures at 68.3 per cent. 


Cancellations were highest on the Sydney-Melbourne and Melbourne-Sydney routes at 4.1 per cent, followed by the Canberra-Sydney route at 4.0 per cent, the Sydney-Canberra route at 3.9 per cent, the Port Hedland-Perth route at 3.4 per cent and the Alice Springs-Darwin route at 3.1 per cent.


Newman Airport recorded the highest percentage of on time arrivals at 90.7 per cent and Port Lincoln Airport recorded the highest percentage of on time departures at 90.6 per cent. Port Macquarie Airport recorded the lowest percentage of on time arrivals at 73.1 per cent and Ayers Rock Airport recorded the lowest percentage of on time departures at 70.1 per cent. These figures only refer to reported routes and do not cover all flights at these airports. 
 

Table 1. Total Industry On Time Performance for the year ended 30 June 2018
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 85830 84709 65882 77.8 63735 75.2 1121 1.3
Qantas 107009 105368 86766 82.3 87253 82.8 1641 1.5
QantasLink 119520 116744 98504 84.4 98836 84.7 2776 2.3
Regional Express 72491 71572 57886 80.9 59968 83.8 919 1.3
Tigerair Australia 29734 28971 20092 69.4 20710 71.5 763 2.6
Virgin Australia 137836 135623 112051 82.6 114928 84.7 2213 1.6
Virgin Australia Regional Airlines 9816 9562 7617 79.7 7843 82.0 254 2.6
All Airlines 562236 552549 448798 81.2 453273 82.0 9687 1.7
Qantas - all QF designated services 226529 222112 185270 83.4 186089 83.8 4417 1.9
Virgin Australia - all VA designated services 147652 145185 119668 82.4 122771 84.6 2467 1.7

Figure 1. Total Industry Arrivals and Departures On Time by month from June 2013

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from June 2013

Figure 2. Total Industry Cancellations by month from December-2007