Airline On Time Performance, 2018 Calendar Year Report

Summary 2018 Calendar Year

For the year ended December 2018, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 79.8 per cent for on time arrivals and 80.8 per cent for on time departures. Cancellations represented 1.8 per cent of all scheduled flights. The equivalent figures for 2017 were 82.0 per cent for arrivals, 82.7 per cent for departures and 1.9 per cent for cancellations.


The 2018 on time arrivals figure was below the long term average performance for all routes of 82.5 per cent and the on time departures figure was also below the long term average of 83.8 per cent. The rate of cancellations was higher than the long term average of 1.5 per cent.


Qantas achieved the highest on time arrivals among the major domestic airlines at 80.9 per cent, followed by Virgin Australia at 80.8 per cent, Jetstar at 75.3 per cent and Tigerair Australia at 68.0 per cent. QantasLink was the best performing regional airline for on time arrivals at 84.3 per cent, followed by Regional Express at 79.6 per cent and Virgin Australia Regional Airlines at 75.3 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 82.7 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 80.4 per cent.


Virgin Australia achieved the highest level of on time departures for 2018 at 82.5 per cent, followed by Qantas at 81.5 per cent, Jetstar at 73.1 per cent and Tigerair Australia at 69.3 per cent. The regional airlines were led by QantasLink at 85.2 per cent, followed by Regional Express at 83.0 per cent and Virgin Australia Regional Airlines at 78.2 per cent. The Qantas network recorded 83.5 per cent for on time departures while the Virgin Australia network recorded 82.2 per cent.


Tigerair Australia had the highest percentage of cancellations at 3.5 per cent during 2018, followed by Virgin Australia Regional Airlines at 2.7 per cent, Jetstar at 2.5 per cent, Qantas at 1.9 per cent, Virgin Australia at 1.7 per cent, QantasLink at 1.5 per cent and Regional Express at 0.9 per cent.


Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 9-23.


Of the 64 routes which met the criteria for on time performance reporting for all 12 months in 2018 (excludes Melbourne-Townsville and Townsville-Melbourne routes on which Jetstar is the only operating carrier after July 2018), the Adelaide-Gold Coast route had the highest percentage of on time arrivals at 90.8 per cent and the Adelaide-Port Lincoln route had the highest percentage of on time departures at 92.1 per cent. The Brisbane-Mount Isa route had the lowest percentage of on time arrivals at 65.8 per cent and the Ayers Rock-Sydney route had the lowest percentage of on time departures at 60.0 per cent. 


Cancellations were highest on the Sydney-Melbourne and Melbourne-Sydney routes at 5.4 per cent, followed by the Brisbane-Sydney route at 3.0 per cent, the Broome-Perth route at 2.9 per cent, the Sydney-Brisbane and Canberra-Sydney routes at 2.8 per cent and the Alice Springs-Darwin route at 2.6 per cent.


Emerald Airport recorded the highest percentage of on time arrivals at 90.0 per cent and Port Lincoln Airport recorded the highest percentage of on time departures at 90.3 per cent. Mount Isa Airport recorded the lowest percentage of on time arrivals at 65.8 per cent and Ayers Rock Airport recorded the lowest percentage of on time departures at 60.0 per cent. These figures only refer to reported routes and do not cover all flights at these airports.

  

Table 1. Total Industry On Time Performance for the year ended 31 December 2018
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 86682 84510 63626 75.3 61744 73.1 2172 2.5
Qantas 105881 103851 84016 80.9 84606 81.5 2030 1.9
QantasLink 117841 116051 97859 84.3 98906 85.2 1790 1.5
Regional Express 70846 70175 55837 79.6 58213 83.0 671 0.9
Tigerair Australia 28652 27656 18795 68.0 19167 69.3 996 3.5
Virgin Australia 139716 137316 110907 80.8 113301 82.5 2400 1.7
Virgin Australia Regional Airlines 9477 9217 6939 75.3 7209 78.2 260 2.7
All Airlines 559095 548776 437979 79.8 443146 80.8 10319 1.8
Qantas - all QF designated services 223722 219902 181875 82.7 183512 83.5 3820 1.7
Virgin Australia - all VA designated services 149193 146533 117846 80.4 120510 82.2 2660 1.8

Figure 1. Total Industry Arrivals and Departures On Time by month from December 2013

Figure 1. Total Industry Arrivals and Departures On Time by month from December-2007

Figure 2. Total Industry Cancellations by month from December 2013

Figure 2. Total Industry Cancellations by month from December-2007