Airline On Time Performance Statistics —Monthly

Summary—November 2016

For November 2016, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 80.8 per cent for on time arrivals and 82.3 per cent for on time departures.  Cancellations represented 1.8 per cent of all scheduled flights.  The equivalent figures for November 2015 were 83.0 per cent for arrivals, 84.1 per cent for departures and 1.7 per cent for cancellations.

This month’s on time arrivals figure was lower than the long term average performance for all routes (82.8 per cent) and the on time departures figure was also lower than the long term average (84.2 per cent). The rate of cancellations was higher than the long term average of 1.4 per cent.

Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 83.4 per cent followed by Qantas at 80.9 per cent, Jetstar at 71.7 per cent and Tigerair Australia at 71.4 per cent. Of the regional airlines, Virgin Australia Regional Airlines recorded 90.1 per cent for on time arrivals, followed by Regional Express at 84.4 per cent and QantasLink at 82.7 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 81.8 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 83.7 per cent.

Virgin Australia also achieved the highest level of on time departures for November 2016 at 86.1 per cent, followed by Qantas at 84.1 per cent, Tigerair Australia at 72.2 per cent and Jetstar at 69.5 per cent.  Of the regional airlines, Virgin Australia Regional Airlines recorded 91.2 per cent, followed by Regional Express at 86.6 per cent and QantasLink at 83.3 per cent. The Qantas network recorded 83.7 per cent for on time departures while the Virgin Australia network recorded 86.3 per cent.

QantasLink and Jetstar recorded the highest percentage of cancellations (both at 2.6 per cent) during the month, followed by Virgin Australia (1.8 per cent), Tigerair Australia (1.4 per cent), Virgin Australia Regional Airlines (1.2 per cent), Qantas (1.1 per cent), and Regional Express (0.6 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 10-22.

Of the 66 routes which met the criteria for on time performance reporting in November 2016, the Darwin-Alice Springs route had the highest percentage of on time arrivals (100.0 per cent) and the Hamilton Island-Melbourne and Darwin-Alice Springs routes had the highest percentage of on time departures (both at 100.0 per cent). The Sunshine Coast‑Melbourne route had the lowest percentage of on time arrivals (60.0 per cent) and the Launceston‑Sydney route had the lowest percentage of on time departures (61.4 per cent). 

Cancellations were highest on the Canberra-Sydney route at 5.3 per cent, followed by the Moranbah-Brisbane route at 5.1 per cent, the Sydney-Canberra and Brisbane-Moranbah routes at 4.9 per cent, the Sydney-Melbourne and Melbourne-Sydney routes at 4.6 per cent and the Tamworth-Sydney route at 4.1 per cent.

Alice Springs Airport recorded the highest percentage of on time arrivals (97.2 per cent) and Newman Airport recorded the highest percentage of on time departures (92.9 per cent). Melbourne Airport recorded the lowest percentage of on time arrivals (69.8 per cent) and Launceston Airport recorded the lowest percentage of on time departures (64.6 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for November 2016
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 6916 6734 4828 71.7 4679 69.5 182 2.6
Qantas 9060 8958 7245 80.9 7532 84.1 102 1.1
QantasLink 10556 10278 8498 82.7 8564 83.3 278 2.6
Regional Express 6570 6533 5513 84.4 5657 86.6 37 0.6
Tigerair Australia 2186 2156 1540 71.4 1556 72.2 30 1.4
Virgin Australia 12255 12036 10037 83.4 10362 86.1 219 1.8
Virgin Australia Regional Airlines 653 645 581 90.1 588 91.2 8 1.2
All Airlines 48196 47340 38242 80.8 38938 82.3 856 1.8
Qantas - all QF designated services 19616 19236 15743 81.8 16096 83.7 380 1.9
Virgin Australia - all VA designated services 12908 12681 10618 83.7 10950 86.3 227 1.8

 

Figure 1: Total Industry On Time Performance by month from November 2013