Airline On Time Performance Statistics —Monthly

Summary—September 2018

For September 2018, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 82.1 per cent for on time arrivals and 82.7 per cent for on time departures.  Cancellations represented 2.0 per cent of all scheduled flights.  The equivalent figures for September 2017 were 79.3 per cent for on time arrivals, 80.6 per cent for on time departures and 2.7 per cent for cancellations.


This month’s on time arrivals figure was lower than the long term average performance for all routes (82.6 per cent) and the on time departures figure was also lower than the long term average (83.9 per cent). The rate of cancellations was higher than the long term average of 1.4 per cent.


Qantas achieved the highest on time arrivals among the major domestic airlines at 84.6 per cent followed by Virgin Australia at 82.7 per cent, Jetstar at 77.2 per cent and Tigerair Australia at 75.4 per cent. Of the regional airlines, QantasLink recorded 85.5 per cent for on time arrivals, followed by Regional Express at 80.7 per cent and Virgin Australia Regional Airlines at 76.1 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 85.1 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 82.3 per cent.


Qantas also achieved the highest level of on time departures among the major domestic airlines for September 2018 at 85.0 per cent, followed by Virgin Australia at 83.8 per cent, Tigerair Australia at 75.6 per cent and Jetstar at 74.3 per cent. Of the regional airlines, QantasLink recorded 87.2 per cent for on time departures, followed by Regional Express at 83.4 per cent and Virgin Australia Regional Airlines at 78.4 per cent. The Qantas network recorded 86.2 per cent for on time departures while the Virgin Australia network recorded 83.5 per cent.


Tigerair Australia recorded the highest percentage of cancellations (5.3 per cent) during the month, followed by Qantas (2.7 per cent), Jetstar (2.6 per cent), Virgin Australia (1.8 per cent), QantasLink (1.2 per cent), Virgin Australia Regional Airlines (1.0 per cent) and Regional Express (0.5 per cent).


Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 65 routes are shown on pages 10-23.


Of the 65 routes which met the criteria for on time performance reporting in September 2018, the Alice Springs-Darwin route had the highest percentage of on time arrivals (96.1 per cent) and the Gold Coast-Adelaide route had the highest percentage of on time departures (98.4 per cent). The Ballina-Sydney route had the lowest percentage of on time arrivals (65.7 per cent) and the Ayers Rock-Sydney route had the lowest percentage of on time departures (53.3 per cent). 


Cancellations were highest on the Sydney-Melbourne route at 7.2 per cent, followed by the Melbourne-Sydney route at 7.1 per cent, the Alice Springs-Darwin route at 3.8 per cent, the Melbourne-Brisbane route at 3.4 per cent and the Sydney-Brisbane, Brisbane-Sydney and Brisbane-Melbourne routes at 3.1 per cent.


Emerald Airport recorded the highest percentage of on time arrivals (93.1 per cent) and Alice Springs Airport recorded the highest percentage of on time departures (93.8 per cent). Ayers Rock Airport recorded the lowest percentage of on time arrivals (66.7 per cent) and the lowest percentage of on time departures (53.3 per cent). These figures only refer to reported routes and do not cover all flights at these airports.  

Table 1: Total Industry On Time Performance for September 2018
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 7155 6966 5378 77.2 5175 74.3 189 2.6
Qantas 8643 8410 7114 84.6 7151 85.0 233 2.7
QantasLink 9828 9714 8307 85.5 8468 87.2 114 1.2
Regional Express 6058 6025 4863 80.7 5026 83.4 33 0.5
Tigerair Australia 2359 2234 1684 75.4 1690 75.6 125 5.3
Virgin Australia 11736 11520 9528 82.7 9650 83.8 216 1.8
Virgin Australia Regional Airlines 723 716 545 76.1 561 78.4 7 1.0
All Airlines 46502 45585 37419 82.1 37721 82.7 917 2.0
Qantas - all QF designated services 18471 18124 15421 85.1 15619 86.2 347 1.9
Virgin Australia - all VA designated services 12459 12236 10073 82.3 10211 83.5 223 1.8

 

Figure 1: Total Industry On Time Performance by month from September 2015