Airline On Time Performance Statistics —Monthly

Summary—November 2017

For November 2017, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 80.2 per cent for on time arrivals and 81.2 per cent for on time departures.  Cancellations represented 1.8 per cent of all scheduled flights.  The equivalent figures for November 2016 were 80.8 per cent for on time arrivals, 82.3 per cent for on time departures and 1.8 per cent for cancellations.

This month’s on time arrivals figure was lower than the long term average performance for all routes (82.7 per cent) and the on time departures figure was also lower than the long term average (84.1 per cent). The rate of cancellations was higher than the long term average of 1.4 per cent.

Virgin Australia achieved the highest on time arrivals among the major domestic airlines at 82.7 per cent followed by Qantas at 79.5 per cent, Jetstar at 75.8 per cent and Tigerair Australia at 69.5 per cent. Of the regional airlines, QantasLink recorded 83.8 per cent for on time arrivals, followed by Regional Express at 80.1 per cent and Virgin Australia Regional Airlines at 78.3 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 81.8 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 82.4 per cent.

Virgin Australia also achieved the highest level of on time departures among the major domestic airlines for November 2017 at 86.0 per cent, followed by Qantas at 80.7 per cent, Jetstar at 73.1 per cent and Tigerair Australia at 72.3 per cent.  Of the regional airlines, QantasLink recorded 83.3 per cent, followed by Regional Express at 82.1 per cent and Virgin Australia Regional Airlines at 82.0 per cent. The Qantas network recorded 82.1 per cent for on time departures while the Virgin Australia network recorded 85.7 per cent.

QantasLink recorded the highest percentage of cancellations (3.3 per cent) during the month, followed by Virgin Australia Regional Airlines (3.0 per cent), Regional Express (2.1 per cent), Tigerair Australia (1.5 per cent), Virgin Australia (1.3 per cent), Qantas (1.1 per cent) and Jetstar (0.8 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 66 routes are shown on pages 10-23.

Of the 66 routes which met the criteria for on time performance reporting in November 2017, the Brisbane-Hobart route had the highest percentage of on time arrivals (96.7 per cent) and the highest percentage of on time departures (also 96.7 per cent). The Cairns-Melbourne route had the lowest percentage of on time arrivals (62.5 per cent) and the Hobart-Melbourne and Sunshine Coast-Melbourne routes had the lowest percentage of on time departures (63.6 per cent). 

Cancellations were highest on the Dubbo-Sydney route at 5.3 per cent, followed by the Sydney-Canberra route at 5.1 per cent, the Port Macquarie-Sydney and Sydney-Port Macquarie routes at 4.9 per cent, the Canberra-Sydney route at 4.8 per cent and the Hobart-Melbourne route at 4.7 per cent.

Broome Airport recorded the highest percentage of on time arrivals (91.4 per cent) and Kalgoorlie Airport recorded the highest percentage of on time departures (91.2 per cent). Rockhampton Airport recorded the lowest percentage of on time arrivals (71.4 per cent) and Ballina Airport recorded the lowest percentage of on time departures (63.7 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for November 2017
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 6801 6749 5114 75.8 4931 73.1 52 0.8
Qantas 9027 8930 7102 79.5 7205 80.7 97 1.1
QantasLink 10230 9888 8282 83.8 8238 83.3 342 3.3
Regional Express 6748 6606 5294 80.1 5421 82.1 142 2.1
Tigerair Australia 2548 2509 1743 69.5 1814 72.3 39 1.5
Virgin Australia 11427 11278 9328 82.7 9702 86.0 149 1.3
Virgin Australia Regional Airlines 887 860 673 78.3 705 82.0 27 3.0
All Airlines 47668 46820 37536 80.2 38016 81.2 848 1.8
Qantas - all QF designated services 19257 18818 15384 81.8 15443 82.1 439 2.3
Virgin Australia - all VA designated services 12314 12138 10001 82.4 10407 85.7 176 1.4

 

Figure 1: Total Industry On Time Performance by month from November 2014