Airline On Time Performance Statistics —Monthly

Summary—April 2017

For April 2017, on time performance over all routes operated by participating airlines (Jetstar, Qantas, QantasLink, Regional Express, Tigerair Australia, Virgin Australia and Virgin Australia Regional Airlines) averaged 85.4 per cent for on time arrivals and 85.1 per cent for on time departures.  Cancellations represented 2.1 per cent of all scheduled flights.  The equivalent figures for April 2016 were 88.9 per cent for on time arrivals, 89.3 per cent for on time departures and 1.1 per cent for cancellations.

This month’s on time arrivals figure was higher than the long term average performance for all routes (82.8 per cent) and the on time departures figure was also higher than the long term average (84.1 per cent). The rate of cancellations was higher than the long term average of 1.4 per cent.

Qantas achieved the highest on time arrivals among the major domestic airlines at 88.9 per cent followed by Virgin Australia at 87.6 per cent, Tigerair Australia at 78.1 per cent and Jetstar at 77.6 per cent. Of the regional airlines, Virgin Australia Regional Airlines recorded 91.5 per cent for on time arrivals, followed by QantasLink at 87.8 per cent and Regional Express at 84.7 per cent. The Qantas network (Qantas and QantasLink combined operations) recorded 88.3 per cent for on time arrivals while the Virgin Australia network (Virgin Australia and Virgin Australia Regional Airlines combined operations) recorded 87.8 per cent.

Qantas also achieved the highest level of on time departures among the major domestic airlines for April 2017 at 89.6 per cent, followed by Virgin Australia at 88.0 per cent, Tigerair Australia at 77.4 per cent and Jetstar at 73.5 per cent.  Of the regional airlines, Virgin Australia Regional Airlines recorded 91.6 per cent, followed by Regional Express at 87.3 per cent and QantasLink at 87.0 per cent. Both the Qantas network and the Virgin Australia network recorded 88.2 per cent for on time departures.

QantasLink recorded the highest percentage of cancellations (3.9 per cent) during the month, followed by Virgin Australia (2.5 per cent), Jetstar (1.6 per cent), Tigerair Australia (1.4 per cent), Qantas (1.2 per cent), Regional Express (0.8 per cent) and Virgin Australia Regional Airlines (0.6 per cent).

Airlines’ on time performance varies across the routes they serve. Individual route data by specific airline for 65 routes are shown on pages 10-22.

Of the 65 routes which met the criteria for on time performance reporting in April 2017, the Darwin-Alice Springs route had the highest percentage of on time arrivals (98.5 per cent) and the highest percentage of on time departures (also 98.5 per cent). The Launceston‑Sydney route had the lowest percentage of on time arrivals (60.0 per cent) and the lowest percentage of on time departures (55.3 per cent). 

Cancellations were highest on the Rockhampton-Brisbane route at 34.3 per cent, followed by the Hamilton Island-Sydney route at 31.2 per cent, the Brisbane-Rockhampton and Sydney-Hamilton Island routes at 30.8 percent, the Brisbane-Proserpine and Proserpine-Brisbane routes at 12.9 per cent and the Brisbane-Hamilton Island route at 12.5 per cent. These high cancellation rates are most likely due to Cyclone Debbie which hit this region of Queensland in late March 2017.

Proserpine Airport recorded the highest percentage of on time arrivals (96.3 per cent) and Moranbah Airport recorded the highest percentage of on time departures (96.6 per cent). Armidale Airport recorded the lowest percentage of on time arrivals (76.8 per cent) and Sunshine Coast Airport recorded the lowest percentage of on time departures (64.5 per cent). These figures only refer to reported routes and do not cover all flights at these airports.

Table 1: Total Industry On Time Performance for April 2017
 SectorsArrivals On TimeDepartures On TimeCancellations
ScheduledFlownNo.%No.%No.%
Jetstar 7787 7659 5947 77.6 5633 73.5 128 1.6
Qantas 8544 8440 7500 88.9 7565 89.6 104 1.2
QantasLink 10036 9642 8470 87.8 8387 87.0 394 3.9
Regional Express 5867 5821 4932 84.7 5080 87.3 46 0.8
Tigerair Australia 2393 2360 1843 78.1 1826 77.4 33 1.4
Virgin Australia 11261 10978 9613 87.6 9665 88.0 283 2.5
Virgin Australia Regional Airlines 671 667 610 91.5 611 91.6 4 0.6
All Airlines 46559 45567 38915 85.4 38767 85.1 992 2.1
Qantas - all QF designated services 18580 18082 15970 88.3 15952 88.2 498 2.7
Virgin Australia - all VA designated services 11932 11645 10223 87.8 10276 88.2 287 2.4

 

Figure 1: Total Industry On Time Performance by month from April 2014